Inquiries

Select Language

Search

×

Sustainability ESG

Customer Engagement

IMV aims to become “Your Best Partner for pioneering the Future with Proper Quality,” as outlined in its medium-term management vision.

Quality Assurance Initiatives

IMV is actively working to strengthen its quality assurance system in order to provide safe, high-quality products and services to its customers.

  • Manufacturing Business

    IMV has established a quality management system based on ISO 9001 and a consistent quality assurance system from product design and development to manufacturing, sales and service.In this way, we strive to deliver highly reliable products and satisfaction to our customers.

    Read more about ISO 9001

  • Testing service Business

    IMV’s testing service business is accredited as an ISO/IEC 17025-compliant laboratory.This guarantees the reliability and accuracy of test data and provides strong support for customers’ product development and quality assessment.

    More information about ISO/IEC 17025-compliant laboratories

  • Calibration Business

    IMV’s calibration services are accredited as an ISO/IEC 17025-compliant calibration institute.Through the calibration of measuring instruments, we ensure the traceability of your measurement results and support the reliability of your quality assurance system.

    Read more about ISO/IEC 17025 accreditation

Towards Greater Customer Satisfaction

IMV regards the relationship of trust with its customers as one of its most important values and is committed to

Listening to Customers

IMV aims to build long-term relationships of trust with its customers and grow together with them by listening sincerely to their feedback and reflecting it in its business activities.

  • Customer Support Centre

    To ensure that our customers can use IMV products with confidence, we have established a dedicated support centre. The centre handles a wide range of enquiries, including questions about product usage, responses to malfunctions or defects, and consultations regarding testing and evaluation methods. Our experienced staff are committed to providing prompt and courteous support, helping customers to resolve any issues they may encounter.

  • Customer Satisfaction Survey

    We conduct a customer satisfaction survey once a year to gather candid feedback and requests regarding our products and services. The valuable insights we receive through this survey are carefully analysed and actively used to improve our products and develop new features. We are committed not only to meeting customer needs but also to exceeding expectations by continuously enhancing our products and services.

Superlative Service　
Aiming to be the best partner for our customers

IMV is committed to providing quality services so that customers choose us as their best partner.To support our customers’ businesses and grow together, we promote the following initiatives.

  • Vibration Testing Seminars　
    Support to improve knowledge and skills

    To ensure vibration testing is carried out correctly and effectively, IMV regularly holds technical seminars. These programmes cover a wide range of topics—from the fundamentals of vibration testing and equipment handling to key considerations during testing—enabling participants to acquire both theoretical knowledge and practical skills. Customers from both Japan and overseas attend these seminars, fostering global technical exchange and collaboration.

  • Certified Service Engineers　
    Proof of trust

    To ensure that customer equipment is maintained in optimal condition, IMV’s service engineers possess advanced expertise and technical skills. Our in-house Service Engineer Certification System involves rigorous examinations covering both theoretical knowledge and practical ability, with certification granted only to those who pass. Only certified engineers are authorised to visit customers independently, enabling us to provide high-quality maintenance and inspection services.

  • Global Services　
    Fast and smooth support

    We also provide comprehensive support for our overseas customers. A dedicated international service desk ensures the prompt shipment of service parts, while staff with specialised knowledge in global logistics and export control facilitate smooth and efficient exports. Wherever you are in the world, you can rely on IMV’s high-quality services.

  • Service Training　
    Improved technical and customer service skills

    Regular training is provided worldwide for IMV staff and distributor service engineers.The programmes are tailored to the level of the engineer, ranging from the basic structure of the equipment to how to service the latest products.Through training, IMV fosters not only technical skills, but also an attitude of listening to customers and applying their suggestions for improvement in the field to product development.

  • “Our Thanks to You”

    This activity is a way of expressing our sincere gratitude to our customers in Japan. When our service engineers visit customers for inspections and maintenance, they always conclude their work by conveying our appreciation, embodying the spirit of “Thanks to you.” We place great importance on open communication with our customers during these visits. By doing so, we ensure we never forget to thank them for their continued patronage and always strive to provide the best possible service.

For Long-Lasting Use

IMV is committed to ensuring that its customers can use their equipment for many years to come, through the following initiativesThese initiatives not only help customers implement their test plans smoothly, but also extend the life of their equipment and reduce waste.

  • Periodic Inspection and Calibration Service

    A service person with specialist skills visits the customer’s site and carries out a detailed diagnosis of the equipment’s state of deterioration.By replacing parts and making adjustments as necessary, they support the stable operation of the equipment and prevent delays in testing due to breakdowns or malfunctions.
    In addition, IMV’s national service departments offer on-site calibration services as ISO/IEC 17025-compliant calibration institutes.This ensures the reliability of test results and supports customers’ quality management systems.

  • Maintenance Contracts

    Maintenance contracts enable faster service provision.It also makes it easier to manage maintenance budgets, such as annual inspection plans and replacement of consumable parts, to support systematic equipment operation.

  • Amplifiers Replacement

    IMV wants its customers to use their equipment for a long time and promotes amplifiers replacement in parallel with regular inspections. Older amplifiers for which parts are no longer readily available are replaced with modern amplifiers, thereby extending the life of the equipment. The use of the latest, efficient ECO amplifiers also contributes to reduced power consumption and lower emissions.

Through these initiatives, IMV supports its customers in their sustainable business activities.